Lifetime Warranty

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Rare Find Journal Fine Jewelry whenever it needs servicing. We stand by our work and will repair your jewelry whenever it needs repairing for as long as you own it. Additionally, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

  • Lost Center/Focal Stones: Our warranty does not include the replacement of lost center/focal stones. We recommend obtaining insurance for your piece in the unlikely event of a focal stone falling out or getting damaged.
  • One-of-a-Kind Stones: Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary depending on what we have available.
  • Shipping Costs: Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please note that clients are also responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
  • Repair Fees: All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service. If there is physical damage to your jewelry, there will be a minimal charge based on the extent of the damage. However, if the damage is due to manufacturing issues, there will be no charge under the lifetime warranty.

Please note that repairs or polishing done by third-party jewelers will void the warranty.

If your Rare Find Journal Find Jewelry piece needs repair, please contact us at support@rarefindjournal.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.

Feel free to reach out to us with any questions or if you need to pass on any