Frequently Asked Questions
About Rare Find Journal
Why is buying diamonds from us the best choice?
We offer the finest lab-grown diamonds, crafted using the latest technology and expert techniques. Our diamonds are ethically sourced and created with precision to match the brilliance of mined diamonds, ensuring they meet the highest standards of quality and beauty. Each piece is meticulously crafted to reflect your unique style, and for added peace of mind, every diamond or piece of jewelry comes with a certification, guaranteeing its authenticity and quality.
Are Lab-Grown Diamonds Real?
Yes! Lab-grown diamonds are just as real as mined diamonds. They have the same optical, chemical, thermal, and physical properties, with the only difference being their origin. Lab-grown diamonds are created in controlled laboratory environments, replicating the pressure and heat conditions found deep within the Earth’s crust. This process results in diamonds that are virtually identical to their mined counterparts, offering the same brilliance and durability, but with a more sustainable and ethical approach.
Are your stones ethically sourced?
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We only work with conflict-free materials. Rest assured-we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
What metal do we use?
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Design and Ordering
Do you make custom designs?
It depends! Some customization options, like combining two of our designs or altering prong placement, are possible. We do not make significant alterations to our designs or attempt to recreate designs from other sources. Because we specialize in handcrafting a wide variety of unique and made-to-order pieces, Rare Find Journal is careful to ensure that each element of the design is intentional and meant to enhance the beauty and structure of the piece.
I found a design I like, but I want a bigger focal stone. Can you customize it?
For engagement ring designs, the answer will almost always be “Yes!”
I have an heirloom stone. Can you use it in your setting?
Sometimes! At this time, we are able to work with client-supplied diamonds or sapphires that are graded by GIA, IGI, or EGL. Please note that the designs we are able to use to reset your diamond may differ based on the cut of the stone.
Rush Order service available?
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at suppport@rarefindjournal.com
Can I upgrade my Diamond in future?
The Golden Graffiti is proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size.
How custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Lab Grown Diamond
Where do lab grown diamonds come from?
Lab grown diamonds are created in a lab, but that does NOT mean they are not real diamonds. Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
This advanced technology simulates natural growth, allowing the seeds to mature from a sliver to a fully-formed diamond.
Why are lab grown diamonds more affordable than natural diamonds?
Lab grown diamonds are more affordable than natural diamonds primarily because of their production process. While natural diamonds have taken millions of years to form under extreme pressure and temperature deep within the Earth's crust, lab grown diamonds are created in a controlled environment using advanced technology that mimics the natural diamond-growing process. This significantly reduces the time and resources required for their formation, resulting in lower production costs and, subsequently, a more affordable price for consumers.
How much do lab grown diamonds cost?
The cost of lab grown diamonds can vary depending on factors such as size and quality. Generally, lab grown diamonds are priced less than natural diamonds of comparable quality.
How can you tell if a diamond is lab grown?
Distinguishing between lab grown and natural diamonds isn’t possible with the naked eye. However, gemologists can identify lab grown diamonds through various methods. Most lab grown diamonds exhibit certain features or "fingerprints" that differ from natural diamonds. One common technique to identify them is using specialized equipment like spectroscopy to view fluorescence patterns. Additionally, some lab grown diamonds may have tiny inclusions or growth patterns that are not typical in natural diamonds, providing further clues to their origin.
How can a jeweler tell if a diamond is lab grown?
Jewelers can tell if a diamond is lab grown through various gemological tests. They may use equipment like a DiamondView tester, which relies on a diamond's fluorescence properties, or conduct advanced spectroscopy to analyze the gem's composition and structure. Additionally, many jewelers work with accredited diamond grading labs who provide documentation, such as grading reports, confirming the origin of the diamond. By relying on scientific methods and credible sources, jewelers can confidently determine whether a diamond is natural or lab grown.
How do you clean lab created diamonds?
Cleaning lab grown diamonds is similar to cleaning natural diamonds. You can use warm soapy water and a soft brush to remove dirt and grime. Avoid using harsh chemicals or abrasive materials as they may damage the diamond or its setting. Regular cleaning helps maintain the diamond's brilliance and beauty.
How long do lab grown diamonds last?
Lab grown diamonds, like natural diamonds, are extremely durable and can last indefinitely with proper care. They are composed of carbon atoms arranged in a crystal lattice, making them resistant to wear and scratches. As long as they are well-maintained and properly cared for, lab grown diamonds will maintain their sparkle and appearance for generations.
Is a lab grown diamond a real diamond?
Lab created diamonds are diamonds, just like natural diamonds. The primary difference lies in their origin: lab created diamonds are grown in controlled environments, while natural diamonds form naturally in the Earth's mantle. Chemically and physically, They are chemically, physically, and optically identical to natural diamonds, with the same hardness, brilliance, and fire.
Will a diamond made in a lab get cloudy?
Lab grown diamonds, or man-made diamonds, do not inherently become cloudy. A cloudy appearance in diamonds, whether natural or lab grown, is usually caused by the presence of certain impurities or structural irregularities. High-quality lab grown diamonds are as clear and brilliant as natural diamonds.
Is there a difference between lab and synthetic diamonds?
No. The terms "lab grown diamonds" and "synthetic diamonds" are used interchangeably by the Gemological Institute of America (commonly referred to as the GIA).
Are lab diamonds flawless?
Lab grown diamonds, like natural diamonds, can have various clarity grades, ranging from flawless (no inclusions visible under 10x magnification) to included (inclusions visible to the naked eye). The presence of inclusions or imperfections can affect the clarity of a lab grown diamond, just like with natural diamonds. Higher quality lab grown diamonds with fewer inclusions are generally more valuable and sought after.
Are lab diamonds a good investment?
Most customers purchase a lab grown diamond as a symbol of love and commitment, not as an investment. As the technology required to create a lab grown diamond is still relatively new, they are not expected to appreciate over time.
Payments Privacy & Security
Will I receive a discount if I pay by wire transfer?
Yes. Customers who pay by wire transfer receive a 1.5% discount off their entire order.
Can I pay with two different credit cards?
Yes. If you'd like to pay with two different credit cards, please place your order over the phone with customer service at support@rarefindjournal.com.
What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.
Is shopping with Rare Find Journal secure?
Yes. The Rare Find Journal ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with third parties?
We keep your information 100% private and confidential.
Return & Exchange
What is your return policy?
If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping.
Free return shipping applies to customers worldwide and are limited to three per customer. Please note: there will be a $25 re-polishing fee if an engraved item is returned. To return an item, simply follow the Return Procedures listed below:
Contact our Customer Service department at support@rarefindjournal.com.com
Advise the representative that you wish to return your order. Within one business day of your phone call, we will email you a prepaid, fully insured mailing label and instructions on how to safely and securely package your items.
Take your order and the label to the nearest chosen carrier location and simply mail it back to us! If you need packaging materials, the chosen carrier can assist you.
Your order should arrive in our office in two business days (excludes weekends and holidays).
All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and used items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Rare Find Journal will not be accepted.
Loose diamonds:
Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Eternity bands and tension rings:
Eternity bands and tension rings cannot be resized and must be completely remanufactured.
If you need to resize an eternity or tension ring outside the initial 30-day window, you will need to return your ring entirely. We will send the ring to the factory, who will inform us of the remanufacturing fee. In most cases, we are able to offer some credit toward the remanufacturing fee. The amount is not guaranteed and can vary, depending on the ring.
Special orders:
Special orders cannot be returned. A ring plus center diamond that we mount together - such as the Design Your Own rings - is not considered a special order.
Do you have an upgrade policy?
Yes. Any lab grown diamond can be exchanged for 100% credit towards a new natural diamond valued at least 2x the original amount. Any lab grown diamond may also be exchanged for 100% credit towards a new lab grown diamond valued at least 2x the original amount.
The diamond being upgraded must be in original condition and accompanied by the original laboratory grading document. Rare Find Journals can also remodel most rings to accommodate the new diamond for a minimal charge.
What is the latest time frame for returns and exchanges?
If you’re not completely satisfied with your purchase, you have the flexibility to return or exchange unused items. Please contact us within 30 days of the delivery date to initiate the return or exchange process.
What are the steps for returns and exchanges?
To initiate a return or exchange, please email our after-sales service team to obtain a return authorization. They will provide you with detailed instructions, including specific steps to follow and important notes to ensure a smooth process.
How do I contact after-sales service for returns, exchanges, or warranty inquiries?
For any returns, exchanges, or warranty-related queries, please reach out to our after-sales service staff by email. You can contact them rarefindjournal.com. Be sure to include relevant details, such as your order number and a description of the issue, to expedite the process.
Drop a line!
We have a wide variety of jewelry to choose from, so you're sure to find the perfect piece for your special occasion. Contact Us now to get started